As Propay Payment Technologies, we handle our customers' suggestions, expectations, demands and complaints with a customer-oriented perspective, fairly and impartially, within the framework of legal requirements.
- Our customers are provided with clear and precise information, just in time, keeping their personal information confidential.
- Based on transparency, all access channels openly communicate with their customers. Care is taken to ensure that the same dissatisfaction does not recur.
- It ensures the improvement and development of the development areas it detects thanks to its feedback.
- In order to ensure the highest level of customer satisfaction and loyalty, we encourage all our employees to participate in the process by ensuring that they adopt a customer-oriented business approach,
- Starting from the target of being the first choice of our customers, it works to convert our complaints and feedbacks to customer satisfaction by listening carefully to our customers.
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